Assessor Resource

BSBWOR403
Manage stress in the workplace

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to identify signs and sources of stress within job roles and according to key performance indicators (KPIs). Management strategies to aid recovery from stressful situations are also essential.

It applies to individuals who work at a managerial level, have excellent communication skills and apply knowledge of organisational policies, occupational health and safety (OHS) and other relevant legislation.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop and implement personal stress management strategy

1.1 Recognise signs and sources of stress

1.2 Use appropriate techniques to manage own stress

1.3 Maintain personal stamina and resilience

1.4 Maintain personal work/life balance

1.5 Become a role model in managing stress and time

2. Develop stress management strategies and techniques within a team

2.1 Analyse and understand potential sources of fatigue and stress in the work environment

2.2 Develop an understanding of a range of stress management techniques within a team

2.3 Develop techniques to support achievement of key performance indicators (KPIs) and priorities

2.4 Encourage team members to support each other in managing stress

2.5 Adopt strategies to effectively reduce, manage and deal with stress within a team

2.6 Adopt stamina management strategies to maximise performance

2.7 Develop techniques to assist team members to recover effectively from a stressful or difficult situation

3. Implement stress management techniques within a team

3.1 Adopt work routine and procedural strategies to minimise stress and fatigue within a team

3.2 Use appropriate time management tools and techniques

3.3 Develop individual/group training and development program as required

3.4 Use team meetings and other opportunities to discuss stress management techniques and coach staff in using these techniques

3.5 Regularly evaluate tools, techniques and strategies

3.6 Develop team awareness of sources of internal and external support

4. Develop team and morale building strategies

4.1 Develop a strategy to engage and develop team members

4.2 Develop a communication strategy within a team

4.3 Manage and use team meetings effectively

4.4 Develop a supportive and responsive team environment

4.5 Delegate effectively to further empower and motivate team members

5. Monitor and address stress levels within a team

5.1 Monitor individual staff performance against performance requirements

5.2 Conduct regular staff reviews to identify variations and difficulties impacting work requirements

5.3 Monitor and support team members when in stressful situations

5.4 Respond appropriately to behavioural signs of stress among team members

5.5 Monitor work/life balance of team members

5.6 Discuss outcomes and develop action plans with team members as appropriate

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop and implement personal stress management strategy

1.1 Recognise signs and sources of stress

1.2 Use appropriate techniques to manage own stress

1.3 Maintain personal stamina and resilience

1.4 Maintain personal work/life balance

1.5 Become a role model in managing stress and time

2. Develop stress management strategies and techniques within a team

2.1 Analyse and understand potential sources of fatigue and stress in the work environment

2.2 Develop an understanding of a range of stress management techniques within a team

2.3 Develop techniques to support achievement of key performance indicators (KPIs) and priorities

2.4 Encourage team members to support each other in managing stress

2.5 Adopt strategies to effectively reduce, manage and deal with stress within a team

2.6 Adopt stamina management strategies to maximise performance

2.7 Develop techniques to assist team members to recover effectively from a stressful or difficult situation

3. Implement stress management techniques within a team

3.1 Adopt work routine and procedural strategies to minimise stress and fatigue within a team

3.2 Use appropriate time management tools and techniques

3.3 Develop individual/group training and development program as required

3.4 Use team meetings and other opportunities to discuss stress management techniques and coach staff in using these techniques

3.5 Regularly evaluate tools, techniques and strategies

3.6 Develop team awareness of sources of internal and external support

4. Develop team and morale building strategies

4.1 Develop a strategy to engage and develop team members

4.2 Develop a communication strategy within a team

4.3 Manage and use team meetings effectively

4.4 Develop a supportive and responsive team environment

4.5 Delegate effectively to further empower and motivate team members

5. Monitor and address stress levels within a team

5.1 Monitor individual staff performance against performance requirements

5.2 Conduct regular staff reviews to identify variations and difficulties impacting work requirements

5.3 Monitor and support team members when in stressful situations

5.4 Respond appropriately to behavioural signs of stress among team members

5.5 Monitor work/life balance of team members

5.6 Discuss outcomes and develop action plans with team members as appropriate

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Recognise signs and sources of stress 
Use appropriate techniques to manage own stress 
Maintain personal stamina and resilience 
Maintain personal work/life balance 
Become a role model in managing stress and time 
Analyse and understand potential sources of fatigue and stress in the work environment 
Develop an understanding of a range of stress management techniques within a team 
Develop techniques to support achievement of key performance indicators (KPIs) and priorities 
Encourage team members to support each other in managing stress 
Adopt strategies to effectively reduce, manage and deal with stress within a team 
Adopt stamina management strategies to maximise performance 
Develop techniques to assist team members to recover effectively from a stressful or difficult situation 
Adopt work routine and procedural strategies to minimise stress and fatigue within a team 
Use appropriate time management tools and techniques 
Develop individual/group training and development program as required 
Use team meetings and other opportunities to discuss stress management techniques and coach staff in using these techniques 
Regularly evaluate tools, techniques and strategies 
Develop team awareness of sources of internal and external support 
Develop a strategy to engage and develop team members 
Develop a communication strategy within a team 
Manage and use team meetings effectively 
Develop a supportive and responsive team environment 
Delegate effectively to further empower and motivate team members 
Monitor individual staff performance against performance requirements 
Conduct regular staff reviews to identify variations and difficulties impacting work requirements 
Monitor and support team members when in stressful situations 
Respond appropriately to behavioural signs of stress among team members 
Monitor work/life balance of team members 
Discuss outcomes and develop action plans with team members as appropriate 

Forms

Assessment Cover Sheet

BSBWOR403 - Manage stress in the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBWOR403 - Manage stress in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: